At Stores to Home, we understand that customers may occasionally need to cancel an order after it has been placed. This Cancellation Policy outlines the conditions and procedures for order cancellations. Our goal is to provide a transparent and fair process while ensuring efficient order fulfilment and customer satisfaction.
Customers may request the cancellation of an order after it has been successfully placed on the Stores to Home website. Cancellation requests must be submitted as soon as possible to increase the likelihood that the order can be stopped before processing or shipment begins.
Orders that have not yet entered the processing stage may be cancelled without any additional charges. Once the cancellation request is received and verified, Stores to Home will initiate the cancellation and arrange for any applicable refund according to the payment method used during the purchase.
Once an order has entered the processing stage, cancellation may not be possible. Processing involves activities such as order verification, packaging, inventory allocation, and preparation for shipment. Customers will be informed if an order can no longer be cancelled due to its processing status.
Orders that have already been shipped cannot typically be cancelled. In such cases, customers may need to wait until the product is delivered and then follow the applicable return and refund procedures outlined in our Refund Policy. Delivery charges associated with shipped orders may not be refundable.
When an eligible cancellation request is approved, Stores to Home will process the refund through the original payment method whenever possible. The time required for the refund amount to appear in the customer's account may vary depending on the financial institution, payment gateway, or card issuer involved in the transaction.
Certain products that are customised, personalised, made-to-order, or specially sourced may not be eligible for cancellation once production or procurement has begun. Customers are encouraged to review product details carefully before placing orders for such items.
In rare circumstances, Stores to Home may cancel an order if a product becomes unavailable, is discontinued, or cannot be supplied for reasons beyond our control. In such situations, customers will be notified promptly, and a full refund will be issued for any amount already paid.
Stores to Home reserves the right to cancel orders that cannot be verified, appear fraudulent, contain inaccurate information, or violate our terms of service. Such cancellations are made to protect both customers and the integrity of our platform.
Stores to Home may revise or update this cancellation policy from time to time to reflect operational, legal, or business changes. Any updates will become effective upon publication on our website. Customers are encouraged to review the policy periodically for the latest information.
If you have questions regarding order cancellations or require assistance with a cancellation request, please contact the Stores to Home customer support team through the contact information available on our website. We are committed to providing timely assistance and resolving concerns in a professional manner.
Phone: +91 96555 88345
Email: admin@storetohome.com
You need to Sign in to view this feature
This address will be removed from this list
english
