Welcome to Stores to Home. We value the trust our customers place in us and are committed to providing a reliable and enjoyable shopping experience. This Refund Policy explains the circumstances under which refunds may be requested, approved, and processed. By purchasing products through Stores to Home, customers acknowledge and agree to the terms outlined in this policy.
Customers may request a refund within seven days from the date of delivery. Requests submitted after the specified period may not be eligible for consideration unless required by applicable law. We encourage customers to inspect their orders immediately upon receipt to ensure satisfaction with their purchase.
To qualify for a refund, the product must be returned in its original condition. Items should be unused, unwashed, and free from any signs of damage caused after delivery. Original packaging, manuals, accessories, warranty cards, and any complimentary items received with the product must also be included with the return.
Customers may request the cancellation of an order before it has been processed or shipped. If the cancellation is approved before dispatch, a full refund of the purchase amount will be initiated through the original payment method. Once an order has been shipped, it may no longer be eligible for cancellation and will be subject to the return process.
If a product arrives damaged or defective, customers should contact Stores to Home as soon as possible after delivery. Supporting evidence such as photographs may be required to help verify the issue. After review and approval, an appropriate resolution, including a replacement or refund, will be provided.
In the event that a customer receives a product different from the one ordered, Stores to Home will investigate the matter promptly. Upon verification, the incorrect item may be collected and the correct product shipped, or a refund may be issued if a replacement is unavailable.
Once a refund request has been approved, the refund amount will be processed using the original payment method whenever possible. Depending on the payment provider and banking institution, the time required for the refunded amount to reflect in the customer's account may vary.
Shipping fees, delivery charges, and other service-related costs are generally non-refundable. However, if the return is a result of a defective product, shipping error, or mistake made by Stores to Home, such charges may be refunded at our discretion.
Certain categories of products may not be eligible for refunds. These may include personalised items, customised products, gift cards, digital goods, downloadable content, clearance items, and products specifically marked as non-returnable at the time of purchase.
For questions regarding refunds, returns, or order-related concerns, customers may contact the Stores to Home customer support team through the contact details provided on our website. We are committed to addressing enquiries promptly and ensuring a fair resolution process.
Phone :+91 96555 88345
Email: admin@storetohome.com
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